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Human solutions for digital business problems
Consulting and mediation with unparalleled experience of the technology sector and the way people really work together
CUSTOMER SUCCESS STRATEGIES
Build an approach that retains Customers and fully engages your Team
Acquiring customers is expensive and retaining them is the difference between sustainable growth and running to stand still. If yours is a digital subscription business, then nothing is more important than delivering outcomes that your customers will value and assures success for all.
If you are early stage and want to build a program that will make the best use of limited resources today but grow with you, then we will get you started with a full program design based on our OR(A)EO framework. If you are expanding fast but want the confidence that you are doing all the right things then let us review what you do today and identify the evolutionary changes that will make the biggest difference.
Ultimately, it’s people that sign renewals or expansion agreements so build a plan that puts them first.
Inclusive, Decisive, Effective
It’s an important choice, there is a lot at stake, the team are invested, there are multiple perspectives and emotions may be running high. You want to arrive at a decision in which everyone is aligned, a plan that is supported and has the best possible chance of success. An independent, third party facilitator will help you uncover shared objectives, deal with any disagreements, agree what matters and achieve a consensus that will keep up the momentum.
Win relationships not points
Customers and partners are the lifeblood to your organisation. Even the most customer focused, and collaborative organisation can get it wrong when moving fast. We specialise in helping digital businesses fix commercial disputes quickly so that everyone can move on and the relationship can begin growing again.
Clear the air
No one wants conflict in the workplace but people can clash from time-to-time. We’re all human after all. If not properly dealt with, office disagreements can become problematic, frustrating, time-consuming and difficult to resolve. And it impacts everyone around it not just those involved in the conflict. Workplace mediation is an opportunity to resolve issues with an impartial third party.
Be inspired, be informed and leave with a smile
Dale Roberts is a commentator, author and international speaker on the impact of technology on business and on society. He toured on the publication of both his books Decision Sourcing (Gower, 2013) and World of Workcraft (Routledge, 2016) and internationally during 2018 and with his keynote address Heard Mentality on the subject of digital transformation and communities.
During 2019 year he presented A Life In Data at a number of events including for the Digital Research & Innovation Value Accelerator, a University of Brighton research project.
His current keynote Business is Human is an insight into the benefits of applying purpose, meaning and a human touch to the way in which we implement technology and processes in a modern business.
What People Are Saying
Dale is a solid leader, respected and liked by his teams and peers, who led our companies' growth and our customers' success
An incredibly valuable mentor who filled me with confidence from my first day
He has a gift for motivating people to deliver their best efforts and results, and there were many occasions when I was guided skilfully to the correct decision or course of action
A true business partner, we shared experiences and ideas and I could always count on him to execute on the goals and strategies we established globally
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