JAW JAW WITH JAM JAM
Helping digital business build better human relationships
Customer relationship consulting and mediation with unparalleled experience of the technology sector and the way people really work together
CUSTOMER SUCCESS STRATEGIES
Build an approach that retains Customers and fully engages your Team
Acquiring customers is expensive and retaining them is the difference between sustainable growth and running to stand still. If yours is a digital subscription business, then nothing is more important than delivering outcomes that your customers will value and assures success for all.
If you are early stage and want to build a program that will make the best use of limited resources today but grow with you, then we will get you started with a full program design based on our OR(A)EO framework. If you are expanding fast but want the confidence that you are doing all the right things then let us review what you do today and identify the evolutionary changes that will make the biggest difference.
Ultimately, it’s people that sign renewals or expansion agreements so build a plan that puts them first.
Win relationships not points
Customers and partners are the lifeblood of your organisation. However, even the most customer focused, and collaborative organisation can get it wrong when moving fast.
If you have a troubled project, a stalled negotiation or a customer relationship in conflict then we can help resolve it so that the alliance can grow again.
Inclusive, Decisive, Effective
It’s an important choice, there is a lot at stake, the team are invested, there are multiple perspectives and emotions may be running high. You want to arrive at a decision in which everyone is aligned, a plan that is supported and has the best possible chance of success. An independent, third party facilitator will help you uncover shared objectives, deal with any disagreements, agree what matters and achieve a consensus that will keep up the momentum.
Clear the air
No one wants conflict in the workplace but people can clash from time-to-time. We’re all human after all. If not properly dealt with, office disagreements can become problematic, frustrating, time-consuming and difficult to resolve. And it impacts everyone around it not just those involved in the conflict. Workplace mediation is an opportunity to resolve issues with an impartial third party.
What People Are Saying
Dale is a solid leader, respected and liked by his teams and peers, who led our companies' growth and our customers' success
An incredibly valuable mentor who filled me with confidence from my first day
He has a gift for motivating people to deliver their best efforts and results, and there were many occasions when I was guided skilfully to the correct decision or course of action
A true business partner, we shared experiences and ideas and I could always count on him to execute on the goals and strategies we established globally