Blog | Jam Jam

Jan 202 min read

The Measurement Principle every Customer Success Manager should Understand

Measurement All customer success teams will be measuring their performance in some way even if it is only, at the very highest level,...

Jun 28, 20212 min read

The Narratives We Build

The Narratives We Build I am speaking at a mediation event this week about one of my first mediations for a local community mediation...

Sep 17, 20203 min read

The Customer Success and Sales Tug of War

Projects, like Jurassic Park, always start with the oohs and ahhs but can end in the running, the screaming.

Mar 11, 20204 min read

The Bottom Line of Being Kind

What if it is better to just be, as the Dalai Llama calls for, “kind wherever possible” and as he also insists, “it is always possible"

Feb 10, 20202 min read

Find the Middle Ground Don't Split the Difference

Finding the middle ground is not splitting the difference. It is based on understanding interests and needs.

Jan 26, 20202 min read

Yeah maybe, but I got you pegged

Few would argue that the most important step in any form of communication psychological, medical, commercial or personal is listening.